FAQ
What countries do you ship to?
We currently only ship to the UK. To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
Standard shipping normally takes 5-8 working days.
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
Refunds are processed within 14 days from when we receive the item(s).
How do I track my order?
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.
If there is a problem with your tracking number or package delivery, please contact the courier directly. Please allow 1 - 4 days for the tracking information to show up. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
My tracking information shows my package was delivered but I haven't received it. What do I do now?
We're very sorry to hear that you haven't received your package yet. When the tracking information indicates that the package was delivered, this means it was delivered to the shipping address provided to us at check-out. Please review the options below as it may help with locating your package.
I think my package was stolen. What do I do now?
Peachie Perfect is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address.